REFUNDS & RETURNS OVERVIEW
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our Return Process is simple and hassle free. You can return your merchandise to us up to 30 days from your item’s ship date. Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. Once we receive the returned merchandise, we will credit your account within 5 business days. You will receive a confirmation email once this is completed. Original shipping charges are not included in the refunded price and are at your own expense to return your item. Based on your financial institution, it can take from to 2-10 business days to reflect on your account statement once your refund is processed.
How do I return an item? Simply purchase a return satchel and post your parcel to the following address: 27 Carmelita Circuit, Rouse Hill, NSW, 2155. If you need to return an item, please email us with your order number and details about the product you would like to return.
Note: No refunds or returns will be granted for Oztag shorts or tights if your club chooses to have their own uniform requirements.
To return your product, you should mail your product to: 27 Carmelita Circuit, Rouse Hill, NSW, 2155.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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